Milbe Privacy Policy — Your Data Is Safe with Us

Milbe is a trusted online gaming and betting platform for users in Bangladesh. We understand how valuable your personal data is. That is why this privacy policy is completely transparent — we tell you exactly what data we collect, why we collect it, and how securely it is stored.

From opening an account on milbe to playing games, making deposits, or contacting support — protecting your data is our first priority at every step. Reading this policy will help you understand your rights over your data and how milbe respects them.

This Privacy Policy applies to all services on the milbe platform. It takes effect whenever you visit the milbe website, use the mobile app, or interact with us in any way.

By using the milbe platform, you are considered to have consented to the data collection and processing described in this privacy policy. If you disagree with any part of this policy, we ask that you refrain from using our services.

• This policy has been prepared in compliance with the applicable laws and regulations of Bangladesh.
• GDPR principles are followed for international users.
• This policy may be updated from time to time. The date of the latest update will always be shown on this page.
• Milbe is not available to anyone under the age of 18.

Milbe collects two types of data — information you provide directly and data collected automatically based on how you use the platform.

Milbe collects your data through several methods. It is our responsibility to keep you informed about each of them.

• Provided Directly: Information you provide directly — during registration, verification, or when contacting support.
• Automatically Collected: When you use the platform, cookies and analytics software automatically record certain information.
• Payment Provider: When processing transactions via bKash, Nagad, or bank, the respective institution shares information necessary for security purposes.
• Identity Verification Services: Identity is verified through third-party KYC verification service providers.
• Public Sources: Data may be obtained from government registries or public records where legally required.

Milbe uses your data only for necessary purposes. We never sell your information to advertisers or use it for marketing without your consent.

• Service Provision: Account management, deposit and withdrawal processing, and personalization of your gaming experience.
• Identity Verification: Verifying age and identity as required by law, and preventing money laundering.
• Security: Fraud detection, account protection, and monitoring for suspicious activity.
• Contact: Transaction notifications, promotional offers (with consent), and support-related messages.
• Legal Obligations: Complying with government regulatory directives and fulfilling legal reporting obligations.
• Service Improvement: Analyzing user behavior to improve the platform experience.
• Responsible Gaming: Monitoring gaming patterns and offering support when needed.

Milbe follows the highest technical standards to protect your data. Our security infrastructure is built in line with international cybersecurity standards.

• 256-bit SSL Encryption: All data transfers occur over encrypted channels, providing bank-level security.
• Firewall Protection: A multi-layer firewall system is active to prevent unauthorized access.
• Two-Factor Authentication: Two-factor authentication is available for account login.
• Regular Security Audits: Regular system security audits conducted by third-party experts.
• Data Masking: Sensitive information such as payment details is masked within the system.

Data Retention Period: Even after account closure, certain data may be retained for up to 5 years due to legal obligations. It is securely deleted once that period expires.

Milbe never sells your data. However, in certain circumstances, necessary information may be shared with trusted partners.

• Payment Provider: Only the information required to complete transactions with bKash, Nagad, Rocket, Upay, and banks.
• KYC Verification Service: Accredited verification providers used to confirm identity.
• Technology Service Provider: Hosting, cloud storage, and analytics — solely for operating the service.
• Law Enforcement: Government authorities where required by court order or legal obligation.
• Regulatory Authority: Reports required by licensing and financial regulatory authorities.

We have privacy agreements (NDA/DPA) in place with all third-party service providers. They are obligated to use your data solely for the specified purpose.

Milbe uses cookies to enhance your experience and keep the platform running smoothly. Cookies are small text files stored in your browser.

You can allow or block cookies at any time through your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.

Milbe believes you should have full control over your own data. We therefore provide you with the following rights:

Milbe is an adults-only service. No one under 18 is permitted to use milbe, and no data is collected from minors.

• A national ID card or passport is required to verify age at the time of registration.
• If a minor has accidentally created an account, it will be closed and all associated data deleted as soon as we are made aware.
• If you believe your child is using milbe, please contact our support team immediately.

Milbe may update this privacy policy from time to time. Changes may occur due to service improvements, legal updates, or technology upgrades.

• Notice: You will be notified by your registered email or SMS in the event of any significant changes.
• Effective Date: The new policy will take effect from the date indicated at the top of the page.
• Consent: Continued use of the platform after any changes constitutes acceptance of the updated policy.
• Previous Policy: Copies of previous versions are available upon request.

Contact us for any questions, complaints, or requests related to this Privacy Policy. Our dedicated privacy team is ready to assist you.

• Email: [email protected]
• Live Chat: Click the chat icon in the bottom corner of the platform
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Usually within 24 to 48 hours